The History of TescoICE banded the stores into machine bundles so we were aware that the store would get machinery and had taken a simplicity approach. This gave us a super simple communication line with your field teams as we issued to if questioned them all a matrix that they could refer.
I am asked to offer a reference to get a supplier is firstly 'Did they go the extra mile for MITIE? ' and pull all of the stops out being a supplier to 'Make it happen'. Our supply chain is needed by us to, sometimes, gamble. All kinds of issues can throw at you and you also want to have. I discovered ICE ready and up for the process and once we asked them to 'step up to the mount' they certainly did so. The commitment they made considering the MITIE policy for sale went above and above that which was expected and saved what may have been a mobilisation disaster. I don't have any hesitation in recommending ICE for a supplier because there will be some challenging times ahead for people and most of us need suppliers like ICE to guide us through difficult times.
Just like every contract that is multi-site, however, there will undoubtedly be unique stores that the bundle matrix doesn't fit. These idiosyncrasies, that were not known to ICE, on poll lead to the need to change a few machines for this and models was done without any objection and in a cost to ICE that was never passed on MITIE. All changes were performed prior to the contract start date.
ICE first presented to MITIE (Retail) Ltd at November 2009 and within the upcoming year became our sole supplier of cleansing machines. They brought a keen approach that was flexible innovative and accommodating . This is a supplier partnership also it had been rewarding and encouraging to both parties. Gives a great indication of ICE for a company, one which was the greatest sole machines order set by MITIE for its co operative Group stores plus yet one is this Casestudy for Tesco Stores in September 2010.
The machinery training took place with, for each store had been specified on the surveys initially carried out and, upon delivery not only the device operator but all staff on the shift. This gave us the skilling of operatives we were looking for. Every member of staff received a training certificate before contract start date.
Even though this seems a fair approach it will have its complications and, in this scenario, negotiations had not been going well with the contractor. We now entered minus one month to start date and we were starting to get concerned. I explained the circumstance and arranged a meeting with ICE. With no firm commitments from MITIE, ICE 'got' with a contingency plan on the behalf. This involved considerable expense to ICE, taking the ultimate risk in placing an order with Cleanfix without a guaranteed order from blog (http://tinyurl.com/y97xj9xj
) MITIE, speaking on delivery timescales to Switzerland and surveying the stores. This enabled MITIE to possess and showed a enormous level of commitment from ICE.
The machinery roll out started 2 weeks before start date. Following a commitment ICE had made by arranging to be delivered into the UK, this is possible. If ICE had not taken this method then we might have had a need to either return back to the negotiating table with the incumbent contractor and pay well over the net book values for that machinery or request the customer postpone the start date. Both scenarios would have been unacceptable to MITIE as options.
MITIE was awarded significant growth cleaning Tender in July 2010. Up to this point we used ICE to supply machinery in the existing convenience Express stores. We had chosen the RA431 compact scrubbing machine following their presentation, for these stores. This was shown to be a very low maintenance, economical machine that the operators liked on account of the simplicity. Therefore we're able to utilise the machinery in every area of the store, achieving that machinery driven approach we aimed for, ICE had supplied with the machine both brushes and pad drives. This machine later became our utility machine of choice in the big format stores for use throughout the trading day on the shopfloor.
With a couple of weeks to visit begin date MITIE chose to finish negotiations with the incumbent and officially put the order with ICE to supply a #1.5 million order for floor cleaning machines into all Express stores across our regions and all large store format shops within the South East and South West Regions of England. This amounted to approximately 230 sites.
Was the compact scrubbing machine for the Express stores. The RA561 tough and strong machine for also the RA 900 Sauber ride on scrubber drier along with hard and soft floors were chosen for the larger stores. We purchased additional machinery including single rotary machines vacs and auto park sweepers from ICE.